Contract

FAQ's
Clothes in Drawers - Remove clothing and other items from shelves, dressers and
drawers into appropriate sized boxes
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Dump Runs/Trash - HOF movers cannot perform dump runs, or take away any trash -
without advanced notice.
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Payment - Due upon completion of the move, we accept debit/credit cards only with a
3% processing fee. No cash or check.
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Security Deposit - A $200 security deposit is due prior to scheduling, which will
eventually be deducted or refunded from the final bill.
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Cancellation - Deposits are non refundable due to cancellation without rescheduling.
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Rescheduling- Clients are responsible for letting HOF Movers know about schedule or
date changes 48 hours prior to the hour we are scheduled to arrive. Changes made
after 48 hours may be granted for a $100 fee.
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Billable Time - Time is billable roundtrip from HOF Movers closest office to you:
Chicopee, Northampton, Westfield, Westborough, or Hartford (CT), billed in 15 minute
blocks with a 3 hour minimum charge. Final charges are based on actual lime.

*For labor only jobs: 2 hour minimum (no travel time for local jobs within 5 miles of the nearest office)
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Fuel/Tolls - If noted in the estimate, a flat or per mile fuel fee will apply.
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Receipt - A receipt will be emailed to the address on file within 2 business days. The
Office will double check all move charges
prior to sending out receipts, and refund or collect additional amounts if the billing was
incorrect.
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Estimates - All estimates: written, spoken or implied are non binding. Final charges are
based on actual time. Rates are included in the estimate section of this packet.
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Mattresses - We require clients to utilize mattress bags on ALL mattresses, box springs
and loose cushions/pillows. Additional Mattress bags are
available for purchase at $10/bag or can be provided by the client. Every job receives 2
mattress bags free of charge
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TV’s- We require TV's to be boxes in their original packaging or a TV Box provided by
HOF Movers at a cost of $50. Our team cannot move any TV's that are not boxes. We
provide 1 TV Box per job free of charge.
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Tips - Gratuities are greatly appreciated by the crew, however they are not required.
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Claims - All damage claims must be brought to HOF Movers attention within 24 hours
after the move is completed. Claims are to either be made via onsight with the crew
foreman or via phone call with the office 413-345-2019. If a resolution is not agreed
upon HOF Movers will submit an insurance claim which potentially pays up to 60 cents
per pound per article.

 

Pre existing conditions- old scrapes, old scratches, or withered fabric/ wood are disqualified from claims unless before pictures of the furniture are provided and time stamped as prior to service.
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Unsanitary or unsafe conditions/ items- Haul of Fame Movers have the right to refuse or reschedule any assignment or tasks deemed unsanitary or unsafe. This includes bed bugs, human or animal waste, unknown smelly stains, broken/unsafe items, broken/unsafe surfaces, contaminated areas/items, or anything that can affect the health and safety of our team members. Haul of Fame Movers are entitled to to all payments
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Walkthrough - After movers arrive, a walkthrough is to be conducted prior to starting any other tasks. The Movers will introduce themselves and the client shall show them every space along with the tasks they will be performing. The walkthrough will be included as billable time.

Post job inspection- Prior to starting the bill, the Foreman shall conduct a post job inspection or final walkthrough. This is where both the client and movers are checking for completion or damage. During this time the client may ask the movers to rearrange or reorganize furniture, appliances, or boxes. If damage is spotted a claim form shall be written and submitted to the office. During billing the client will sign off on the post job inspection.

Late Payments:
Payments are due within 30 minutes after Haul of Fame Movers completes a project.
After 24 hours, a $200 convenience fee (or loss of security deposit) will be charged for late payments.
Every 30 days, an additional $200 will be added to any late invoices.
Invoices:
Companies or organizations must give advance notice to Haul of Fame Movers regarding invoicing before the work date.
Exact payment dates must be provided, and there is an additional 2% charge on all invoices.
Failure to make payment on the contracted date will result in a $200 convenience fee every 30 days after the invoice, along with the 2% standard invoice fee.
It's important for companies and organizations working with Haul of Fame Movers to be aware of these policies to avoid any additional fees or inconveniences related to late payments or invoices.
Client Responsibilities
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Packing & Prep - Unless previously agreed upon, HOF Movers expects (and all
estimates assume) that all items will be in boxes prior to our
arrival. All surfaces must be clear, and bedding must be removed and packed. Loose
items will add a significant amount of time to your move, which may increase your final
bill.
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Parking - Reserve a safe, accessible and legal parking space at all locations. In the
case of metered or paid parking, the client is responsible for all fees or tickets
associated with their move.
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Home Access - Remove any trash, clutter, loose items, room entryways and throughout
your home.
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Children and Pets - Keep children and pets out of the way.
Present and Available - It is imperative you are available the entire day to help direct the
crew, and perform walkthroughs at all locations.
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Electronics - All electronics including TVs, computers, stereo equipment, etc, must be
packed in boxes prior to HOF Movers arrival unless We are hired for packing services
for an additional fee. HOF Movers are not responsible for any electrical or mechanical
failures not due to negligence. Negligence would be an auto accident, dropping an item,
or having it fall off of or in the truck.
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Pictures, Lamps, Mirrors - Pictures, lamps, and mirrors must be boxed prior to HOF
Movers arrival unless HOF Movers is contracted to provide
packing services. HOF Movers can pack up pictures on moving day, with supplies billed
as used.
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Items on Walls - HOF Movers cannot remove any items from walls including mounted
TVs, pictures, etc
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Breakdown/Assembly - HOF Movers will help take apart and reassemble furniture like
beds, tables and basic items.
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Gas Powered Items - Gas must be removed from all equipment prior to HOF Movers
arrival
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Plants - Plants may be moved in the truck, however they are not covered by Insurance,
Locks, Keys - HOF Movers cannot take possession of any locks or kevs
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Exercise Equipment/Speciality Items - Exercise equipment, Freon units (refrigerators,
ect), or specialty furniture normally should be taken apart by the client. In the event that
this is not possible Haul of Fame Movers can attempt to assist in taking apart these
items with their own tools. Haul of Fame Movers are not responsible for any mechanical
or electrical failures not due to dropping or auto accidents. Please contact Haul of Fame
Movers for any questions or concerns
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Additional Work - Additional work not due to damage after a post job inspection is completed and signed will result in the additional work being billed at HOF Movers standard rates. HOF Movers reserves the right to refuse additional work after a post job inspection and billing are completed.