Privacy | Haul Of Fame Movers

HAUL OF FAME MOVERS LLC

Springfield, MA | hauloffamemovers.com

Effective Date: March 24, 2026 | Last Updated: March 24, 2026

Haul of Fame Movers LLC (we, our, or us) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our moving services, visit our website at hauloffamemovers.com, or communicate with us via phone, email, or SMS text message.

Please read this policy carefully. By using our services or website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, including:

Full name, phone number, and email address
Home or business addresses (origin and destination of your move)
Move date, home size, and inventory details
Payment information (processed securely through Stripe - we do not store card numbers)
Communications you send us via phone, email, or SMS
Photos or videos you submit as part of our virtual walkthrough service

We may also automatically collect:

IP address and browser type when you visit our website
Pages viewed and time spent on our website
Device type and operating system

2. How We Use Your Information

We use the information we collect to:

Provide, coordinate, and confirm moving services
Send appointment confirmations, move-day updates, and service notifications via SMS and email
Respond to missed calls and inquiries through our automated messaging system (Jennifer AI)
Generate and send estimates, contracts, and invoices
Process payments and send receipts
Request reviews and feedback after your move
Improve our services and customer experience
Comply with legal obligations

3. SMS Text Messaging

By providing your phone number and requesting a moving estimate or service, you consent to receive SMS text messages from Haul of Fame Movers LLC. These messages may include:

Move appointment confirmations and reminders
Day-of move updates and crew arrival notifications
Estimate and contract links
Invoice and payment notifications
Post-move review requests
Responses to missed calls via our automated assistant

Message frequency varies based on your service. Standard message and data rates may apply.

To opt out of SMS messages at any time, reply STOP to any message. To get help, reply HELP. You may also contact us directly at hauloffamemovers.com to opt out.

We do not sell or share your phone number with third parties for their marketing purposes.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers who help us operate our business (Twilio for SMS, SendGrid for email, Stripe for payments, Anthropic for AI assistance)
Our moving crew - limited to information necessary to complete your move (name, move date, addresses)
Law enforcement or government agencies when required by law
Professional advisors such as attorneys or accountants under confidentiality obligations

All third-party service providers are required to protect your information and may only use it to provide services to us.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encrypted data transmission (HTTPS/TLS)
Role-based access controls - only authorized staff can access customer data
Payment card data processed by PCI-compliant Stripe - we never store raw card numbers
Automatic expiration of client portal access 30 days after your move

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information, subject to certain legal exceptions
Opt out of SMS communications by replying STOP to any message
Opt out of marketing emails by clicking unsubscribe in any email

To exercise any of these rights, contact us at hauloffamemovers.com or by calling our business number.

7. Retention of Information

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

Customer records and job files are retained for 7 years for tax and legal compliance
SMS and email communications are retained for 2 years
Payment records are retained as required by law
Client portal access expires automatically 30 days after your move

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links

Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will update the Last Updated date at the top of this page. Continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Haul of Fame Movers LLC

Springfield, Massachusetts

Website: hauloffamemovers.com

We will respond to all privacy-related inquiries within 30 days.