Bad Moving Estimates?
If a moving company has quoted you a low price but then billed you more than the estimate, it's important to take the following steps:
Review the final bill: Carefully review the final bill and compare it to the original estimate. It is important to make sure that you understand all of the charges and any additional fees.
Contact the company: Reach out to the moving company directly and explain that the final bill is higher than the original estimate. Ask for clarification on the additional charges and why they were not included in the original estimate.
Negotiate: If the additional charges are justified, try to negotiate a lower price. Explain your budget and see if the moving company can offer any discounts or services to help reduce the cost.
File a complaint: If you believe the additional charges are unjustified or if the moving company is unwilling to negotiate a fair price, you can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA). This agency regulates the moving industry and investigates consumer complaints.
Leave a fair and detailed review: The moving industry itself is very competitive and reputation matters. A bad or critical review receives attention from ownership and management which could result in a possible resolution in exchange for amending the review.
In conclusion, if a moving company has quoted you a low price but then billed you more than the estimate, it's important to handle the situation calmly and professionally. Do not swear or become hostile in your conversation with the movers or management. Take the time to review the bill, contact the company, negotiate, and consider alternative options to ensure that you get the best possible outcome for your move.