Handling a bad move
If you have already hired a moving company and the job is finished, but you are not satisfied with the service you received, it's important to take the following steps immediately:
Post job walkthrough: Before you receive a bill, it is important that the client and the movers conduct a post job inspection/ walkthrough, in order to assure the quality of the service. During the walkthrough inspect all furniture as best as possible, and look for floor or wall damage. The post job walkthrough is also great for making sure that everything is placed in the right spot.
Document the damage: If any of your belongings were damaged during the move, make sure to document the damage in writing and with photos. This documentation will be useful if you need to file a claim. Some moving companies do have limits on the timing between billing and filing a claim, so it is important to be vigilant with unpacking, inspecting your household goods, and contacting the moving company.
Contact the company: Reach out to the moving company and explain your concerns. Be specific about the issues you encountered and provide evidence, such as photos or witness statements, to support your claims.
Request compensation: If you believe that the moving company was at fault for the damage or poor service, request compensation for the repairs or replacement of your belongings. You can also request a refund of any overcharges or fees you believe are unjustified.
File a complaint: If the moving company is unwilling to provide the compensation you believe you are owed, you can file a complaint with the Federal Motor Carrier Safety Administration (FMCSA). The FMCSA regulates the moving industry and investigates consumer complaints.
Consider legal action: In some cases, if the moving company is unwilling to resolve the issue, you may need to consider taking legal action. Consult with a lawyer to determine the best course of action for your situation.
In conclusion, if you are not satisfied with the service you received from a moving company, it's important to take steps to resolve the issue. Contact the company, request compensation, and consider legal action if necessary to ensure that your rights are protected. As always, remain professional and calm at all times.